Thursday, July 27, 2006

  • Design Your Life

    So how do you get started on designing the life you want? And perhaps at this point I’d like to remind you that the life you want is not necessarily wrapped around how much money is in your bank account. If it was as simple as that, we need not even go through this exercise!

    Here are some simple steps to help you get started:


    1. Find a nice quiet spot where you will be undisturbed for at least 20 minutes.
    2. Equip yourself with a pencil and a new note pad that will become your “Life Book”.
    3. Draw a time line across a page, from now to say five years on.
    4. At the left end of the time line, write “Present State”; at the right end, write “Desired State”.
    5. On the left end, describe as accurately as you can your Present State. Ask questions like:
    a. What am I doing now?
    b. What is my income, if any?
    c. Do I like what I do?
    6. On the right side, under Desired State, describe as clearly as you can what you would like to see five years from now. Ask yourself, if I can’t fail…
    a. What do I really want to be?
    b. What do I want to have?
    c. What will my life be like?
    7. Between the Present State and Desired State mark on the time line
    a. What must I do to get what I want?
    b. Who can help me?
    c. What skills do I need?
    d. What resources do I need?

    The first time you may not get all the answers you want. If you do this exercise daily for some time, I can guarantee you that you will end up with a pretty good design for your life. You will know where to get what you want, what to do, who can help you and so on.

    You don’t stop working on your project to design your life. I recommend you to keep going back to the “Life Book” you have created; it’s a “project in progress”.

    Take charge of your life now. If not now, when?

    Article contributed by professional trainer and business coach Patrick Lim was featured in The Straits Times, July 21, 2006.

Friday, July 21, 2006

Design Your Life

There’s an old German saying that goes, “You have to take life as it happens, but you should try to make it happen the way you want to take it.” Are you planning to just let life “happen” to you or do you plan to play an active part in designing the life you want?

Some of you may say, yes, I would like to do that, but trouble is, I don’t know how to get started. So you just go with the crowd, or take the path that’s most hassle-free. Unfortunately, more often than not, the crowd may not know where it is going, and if so, then everyone ends up like everyone else, wondering what has happened to their life many years down the road!

A lot of people tend to take life for granted. They think that by the time they are in their 40s or 50s everything will fall into place by itself.

Are you willing to take that chance? Remember, you only have one life, and you can’t turn back the clock. Life is not a full dress rehearsal; it’s only going to happen once. You can’t say, “Cut, let’s start it all over again.”

The truth is, for most people, after 20 or 30 years of working, they only discover what they do not want, without a clue as to what they really want in life.

We all know we want something. Words like financial freedom, wealth, lifestyle, are catch words everyone is using. But do they know what it actually means? Do they know what it takes to achieve that? Do they know how or where to get it?

So my advice is: take the time right now to work out a design for your life. If life was a movie, and you are the producer and actor, what role would you want to play and how would the plot unfold? Designing your life is like making a movie. You have to be able to see the end at the beginning. It may start off a little hazy, but as you continue working on it, it would become clearer and clearer. You’ve got to write the script, put in the characters. Use your imagination, let your creative juices flow.

Does it mean that what you have designed is going to be set in concrete? Certainly not. You are the producer of your life. You can change, delete, or add in anything you want in your project. But at least by doing this exercise of designing your life, you are in control of your circumstances, rather than become a victim of them.

Watch this column for some simple steps to help you get started!

Article contributed by professional trainer and business coach Patrick Lim was featured in The Straits Times, July 21, 2006.

Thursday, July 20, 2006

Training For Business Results

Companies are spending money on training, but on haphazard and poorly planned training activities with little results to show in terms of enhancing the quality of the workforce and their performance. However, management cannot be totally blamed for this.

Master Trainer KC See attributes this gap to the people who understands training, people such as training managers, trainers and training consultants, for failing to sufficiently and professionally communicate, advice, guide, sell or inform the management.

Management generally wants to get clear and straightforward answers to one question before they agree to invest in training – “How do we get business results from training?”

The emphasis is on business results, and not on just having done “20 programmes this year,” as one training manager responded to a question on his achievements for the year. Results – not activities.

Business results occur when skills taught during a training activity are applied on the job, thereby improving job performance. Here are some tips from KC to ensure that the organization gets business results form its training investment:

1. Training activities must be linked to business needs and not just to the latest and hottest seminar in town.

Training must originate from business needs – for instance, a bank’s need to increase revenue by getting the tellers to cross-sell more-and not from simply responding to intermittent training requests without sufficient analysis to determine the reason for that request.

For example, a request like “Can you send the telephone operator for a telephone techniques course?” is not a need but suggested solution. The real business need could be to reduce customer complaints about having to wait a long time for calls to be picked up. If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques – it could be a situation of work overload and training alone might not help.

2. Training must be performance based.

Once business needs are identified, then next step is to identify what specific performance needs to be improved in order to either overcome a business problem – for instance, too many rejects form customers; or fulfill a business opportunity – for instance, staff to be able to sell a new line of products.

Proper training identification (TNI) must be carried out in order to provide valuable inputs to ensure that the training programme is designed to improve performance.

3. Work environment and the learning experience must support each other.

Too often, training carried out results in the trainee going back to a working environment that does not support the learning experiences he has just gone through. A typical example is the employee who went for a seminar on motivation, got “excited” and returns back to working environment that regularly demotivates him. In six months, he’s back to his original self.

One reason could be that the training programme was designed without sufficient pre-analysis that would enable the programme to be customized to relate to actual work situations.

Monday, July 17, 2006

Becoming Brand You

A great book that you can pick up about Personal Branding is Tom Peter’s Reinventing Work: the Brand You 50.

All of you have heard of Tom Peters, I’m sure. He shot to fame with his book (co-authored with Bob Waterman) In Search of Excellence, way back in 1982. The book was named by NPR (in 1999) as one of the "Top Three Business Books of the Century," and ranked as the "greatest business book of all in a poll by Britain’s Bloomsbury (2002).

I really love this book, as it really touches a lot of raw nerve on the importance of setting yourself apart from the crowd. As Tom Peters wrote:

“It is the new millennium. YOU CANNOT STAND ON A PAT HAND. Period. I can’t either. I am madly experimenting with different sorts of communications devices… Why?
I – AGE 56 – GOTTA.
“Unless I want to fold my tent and go gently into that freezing night. AND I DON’T.”

And bearing in mind, he’s one of the lucky ones with the option to call it quits if he wants!

The Brand You 50 book lays it all out: from how to design a business card that screams “distinction” to crafting an image that sets you apart, from transforming your skill portfolio to delivering WOW! Results every time.

While this book is targeted towards the Employee holding a job, it’s great for all you trainers out there! I especially love the language and style Peters uses in the book – it talks to the young, and for those of you training the young, there’s certainly lots to pick up from him!

TIP: You can also visit his website: www.tompeters.com – there are lots of cool books to download for FREE!

Friday, July 14, 2006

Branding – How to Set Yourself Apart

“In today’s wild, wired world, you’re distinct… or extinct. Survive, thrive, triumph by becoming Brand You!” – Tom Peters

If you want to make an impact, you have to stand out from the crowd. You have to carve a niche out for yourself and be noticed as what Tom Peters calls it, Brand You.

How does one develop a “Brand” the likes of Oprah or Kiyosaki? It’s definitely much more than a logo, tagline or for some, their eccentricities, or even ideas.

Personal branding, to me, is more about our passion, our strengths and our values, and how we communicate that successfully in a consistent and unique fashion.

Take Robert Kiyosaki, one of my mentors. He’s made a name for himself with his EBSI quadrant and Cashflow concepts. If you look at his series of books, they have the same identity and feel to it, with his key ideas and concepts flowing through all of them. (Not that I have read all, it just appears that way to me!)

If you want to be a trainer that stands out from the crowd, Personal Branding is something you absolutely must pay attention to. Spend time to analyse and understand your own unique attributes – and all of us are unique! Think about what your strengths could be, what you feel absolutely passionate about, what keeps you awake at night (not your spouse!), what you would love to leave as a legacy for future generations, and so on.

If you say you can’t come up with anything, then perhaps training is not a career you should be looking at!

Next step is to think of the most effective method of communicating Brand You. More coming up in the segment…

Wednesday, July 12, 2006

ARE YOU LOOKING FOR GOOD TRAINERS?

What makes a good trainer great? Presentation skills? Definitely. Charisma? To a certain extent. But to me personally, I think what raises a trainer up from the pack, is one little word that packs a whole lot into it – PASSION.

Passion for what they are teaching. Passion to impart and share knowledge and experience. Passion to give. These are the people who are probably not doing it for money but for pure love for what they are teaching. And of course, as we’ve heard so often, with passion, money will come.

The greatest satisfaction that comes from being a professional speaker or trainer is when you know you have made an impact on your audience. One such occasion that is etched deeply in my mind is when my husband Patrick & I were invited to be keynote speakers for a business seminar in Sydney a few years ago.

We were speaking to around 1,000 Australians for two sessions of 45 minutes each. After the last session, we were kept on stage for almost an hour as a long queue (I have no idea how many) of people came on stage to shake our hands and hug us. It was awesome!

I felt so humbled and full of gratitude for having been given the opportunity to impact these people. I pray we were able to create positive change in some of them.

We were never trained at that time how to be good presenters, we were just speaking from the heart. But after that, Patrick & I decided we should get some formal training and that’s why we decided to attend the Certified Professional Trainers Course in March this year. We really enjoyed ourselves – it was wonderful meeting people from different disciplines and industries but all with one thing in common – a passion to share.

Tuesday, July 11, 2006

TRAINING: A GREAT CAREER ALTERNATIVE

When I was a little girl – almost too long ago to recall – I remember my teacher asking me what I wanted to be when I grew up. My reply without hesitation was, “Sunday school teacher.” She must have been a little too taken aback to reply as I can’t seem to recall what she had to say to that.

Don’t ask me why I said that, maybe my naïve mind was thinking, “Cool, I only need to work on Sundays!” Anyway, I never became a Sunday school teacher or even teacher, but instead became an Editor for a women’s magazine for nine years and today, I “teach” adults on a variety of topics from image and grooming to how one can design their life – my absolute passion.

Anyway, the point to my story was: I don’t know about you but I’ve never heard a child who’s asked what he or she would like to be when they grow up, answer “Trainer.” They may say: “doctor”, “lawyer” or even “astronaut” but “trainer”??? I doubt so, and one is then tempted to join in a lengthy discussion if a “trainer” is indeed a professional, as well as what exactly qualifies one to be a trainer.

But we shall not go that direction here. My objective in writing this article is to highlight that training can indeed be a fantastic career alternative that pays well, in fact, better than most other professions. In fact some of the more well-known world class speakers and trainers can be ranked in the same pay bracket as world class entertainers. And Singapore trainers don’t do too badly either as they earn four-figure incomes per day.

So what does it take to be a professional trainer? Experience, expertise and in my opinion, a passion for sharing. That would be at the very basic level. What is then needed to elevate one to the next level of being a good teacher/trainer/instructor/coach/motivator - and indeed a trainer is all of that and more – is the ability to communicate and present. As well-known speaker and trainer KC See once said, “Brilliance, without the capability to communicate or present it, is worth little in an organization.”

Communication Skills

This is not so much about how eloquently you speak but rather, how well people understand you and how effectively your message is put across. At the end of the training period, there has to be productive change in the participants otherwise, as far as I’m concerned, the training objectives have not been met.

The highest level of communication which I personally would strive for as a communicator is what is known as persuasive communication. This takes place when the person(s) we are communicating with, 1) understands what we want to say, 2) feels what we are feeling and is then 3) motivated to take action on what we have said. Effective communication may stop short at (2); the listener may not necessarily want to do something about what he or she has just heard.

There is so much to learn about communication that it’s truly an art, and a most fascinating one as well. There are so many elements to persuasive communication – body language, the art of asking questions…. You can see racks of books on this subject in the library or bookstore! I will certainly not attempt to oversimplify it in this short article. Suffice it to say, if you dedicate yourself to learning how to master this art, you will indeed be able to achieve whatever you set out to do in life.

Presentation Skills

I’ve known many good communicators who do well one-to-one or in small groups but get tongue-tied when presenting from a stage. Hence, the term, stage-fright. I also know many who simply bloom when put on a stage. In fact, to some “born” performers, it seems like the world’s their stage and life is but a performance.

So how can one move from the first group to the latter? Is good public speaking really something that’s inborn or can it be developed? Of course the skills can be learned and developed! You can learn how to get the butterflies to fly in formation! You can learn how to captivate and engage your audience. Once you’ve mastered the skills, I promise you, you will enjoy it… tremendously! And along the way, pick up some great income as well.